Shipping policy
We want your gear to reach you quickly and safely. This Shipping Policy explains how and when we ship your Zapply order.
1. Order Processing
Orders are processed Monday–Friday, excluding holidays. Most orders are packed and shipped within 1–2 business days of being placed. Orders placed after 12:00 PM, on weekends, or on holidays begin processing the next business day. You'll receive a confirmation email when your order ships, including tracking details.
2. Shipping Options & Estimated Delivery
Delivery times below are estimates and begin once your order ships, not when it's placed:
- Standard Shipping — 3–7 business days
- Expedited Shipping — 2–3 business days
- Express Shipping — 1–2 business days
Available options and exact rates are shown at checkout based on your address and order.
3. Shipping Costs
- Free Standard Shipping on orders over $90
- Orders under $90 are charged a flat Standard rate of $5, shown at checkout
- Expedited and Express shipping are calculated at checkout based on speed and destination
4. Order Tracking
Once your order ships, we'll email you a tracking number. You can use it to follow your package to your door. Please allow up to 24 hours after shipment for tracking information to become active.
5. Shipping Destinations
We currently ship to [countries/regions — e.g., the United States and Canada]. If your address isn't supported at checkout, we're not yet able to ship there. We're always expanding — reach out if you'd like us to add your region.
6. International Shipping
For international orders, delivery times vary by destination and customs processing. Import duties, taxes, and customs fees are not included in the product price or shipping cost and are the responsibility of the recipient. These are set by your country's customs authority and are collected on delivery.
7. Delayed or Lost Packages
Delivery estimates are not guaranteed, and carriers may experience delays due to weather, holidays, or high volume. If your tracking hasn't updated in several days, or your package is marked delivered but you can't find it, contact us at support@zapply.com and we'll help track it down and make it right.
8. Incorrect or Incomplete Addresses
Please double-check your shipping address at checkout. We're not responsible for orders delayed or lost due to an incorrect or incomplete address. If a package is returned to us because of an address error, we'll reach out to arrange reshipment (additional shipping charges may apply).
9. Damaged in Transit
If your item arrives damaged, contact us within [7] days of delivery with a photo of the damage and your order number. We'll arrange a free replacement or refund, including shipping costs. See our Refund & Return Policy for more.
10. Questions?
For any shipping questions, email support@zapply.com and we'll respond within one business day.
