Refund policy
30-day returns, on us. If you're not happy with your purchase, return it within 30 days for a full refund. We cover return shipping and never charge restocking fees.
1. Our 30-Day Guarantee
At Zapply, we want you to love your gear. You may return most items within 30 days of delivery for a full refund of the purchase price. To be eligible, items should be in their original condition with all packaging, cables, adapters, and accessories included. Products may be opened and tested — we understand you need to make sure your keyboard, mouse, or dock works for you.
2. Free Returns — No Fees
Returns are completely free. Zapply provides a prepaid shipping label for every return, and we never charge a restocking fee, even on opened items.
- Prepaid return label emailed to you within 1 business day of your request
- No restocking fees on opened or used items
- Original shipping charges (if any) are refunded on full-order returns
3. How to Start a Return
- Email support@zapply.com or use the Returns portal at zapply.com/returns with your order number
- We'll send you a prepaid shipping label and simple instructions
- Pack the item securely (original box preferred) and drop it off at any carrier location
- Once we receive and inspect the item, your refund is issued
4. Refund Timing & Method
Refunds are issued to your original payment method. After we receive your return, inspection and processing typically takes 2–3 business days. Your bank or card issuer may take an additional 5–10 business days to post the credit to your account.
5. Defective, Damaged, or Wrong Items
If your item arrives defective, damaged, or is not what you ordered, contact us within 30 days and we'll make it right immediately — with a free replacement or full refund, including all shipping costs. Many products also carry a manufacturer's warranty beyond our 30-day window; we're happy to help you file a warranty claim.
6. Exchanges
Want a different color, model, or size? The fastest way is to return your original item for a refund and place a new order. If you'd prefer a direct exchange, just let us know and we'll arrange it.
7. Non-Returnable Items
A few items can't be returned for health, safety, or licensing reasons:
- In-ear headphones or earbuds once the sealed hygiene packaging is opened, unless defective
- Software, digital licenses, and downloadable products once activated or redeemed
- Gift cards
- Items marked "Final Sale" or "Clearance" at the time of purchase
8. Questions?
Our support team is here to help. Reach us at support@zapply.com and we'll respond within one business day.
This policy applies to purchases made directly from Zapply. It does not affect your statutory rights under applicable consumer protection law. Zapply may update this policy from time to time; the version in effect at the time of your purchase applies to your order.
